Frequently Asked Questions – Ashby Moving
Relocating within the US can be a daunting challenge, no matter how many times you’ve done it before. Whether it’s your first move or you’re returning to the process after a long hiatus, it’s normal to experience stress and uncertainty. Common worries include figuring out where to begin, the most efficient packing methods, or how to coordinate the entire transition seamlessly.
To ease these concerns, we’ve compiled a detailed FAQ that covers every aspect of your move, answering all your questions comprehensively. At Ashby Moving, we prioritize exceptional support, offering a full suite of professional services from start to finish to ensure your relocation is smooth and successful.
Questions About Pricing and Payment
The cost depends on factors like the size of your move, distance, packing services, and any extra services you require. We provide free, transparent quotes based on these details.
Yes, additional fees may apply for difficult access, bulky or heavy items, and special handling requirements. This is included in your initial quote.
No, Ashby Moving is transparent. All fees will be outlined clearly before your move.
Yes, we offer binding estimates to guarantee that the cost won’t exceed the quoted price unless you add extra services.
Payment is usually due upon delivery, but we accept deposits and offer flexible payment options. Detailed terms are provided in the contract.
We accept credit/debit cards, cash, checks, and online payments for your convenience.
Questions About Moving Services
Yes, we offer full packing and unpacking services to make your move easier.
Absolutely! You can choose to pack some or all items yourself.
Yes, we can supply boxes, tape, padding, and other materials either as part of the move or for separate purchase.
Yes, Ashby Moving is fully licensed and insured to operate within the USA, ensuring your belongings are protected.
We provide secure storage facilities if you need to store items temporarily during your move.
Yes, we have specialized equipment and trained movers for delicate and heavy items.
Questions About Scheduling and Preparation
We recommend booking at least 2-4 weeks in advance to ensure availability, especially during peak seasons.
Organize your belongings, label your boxes, and pack an essentials kit for easy access on moving day.
Yes, we provide a clear timeline so you know when to expect packing, pickup, and delivery.
Yes, with advance notice. Contact us as soon as possible to make changes.
Questions About Liability and Insurance
We provide basic liability coverage included in the service. Additional full value protection insurance is available for better peace of mind.
Report the claim to us immediately. We have a clear, streamlined claims process to resolve issues quickly.
Yes, all our movers receive comprehensive training to protect your possessions.
Yes, our movers are fully covered by workers’ compensation and liability insurance.
We use professional packing materials, secure loading methods, and tracked transportation to keep your items safe.